Shipping & Returns
Shipping Policy
All orders are processed and shipped within 3–4 business days upon confirmation of payment. Please note that customized and personalized products may require up to 2 weeks for processing before shipment. Specific collections, such as the Chateau Collection, may take approximately 2–3 weeks to ship. Once your order has been dispatched, shipping details will be provided via email.
Return and Refund Policy
If, for any reason, you are not satisfied with your purchase, you may initiate a return request within 30 days of delivery by following these steps:
- Submit a return request through our Contact Us page.
- You will receive return shipping labels via your registered email address.
- Ship the item back to us in its original condition, including all tags and packaging.
- Once the returned product is received and inspected, we will initiate a refund or exchange within 7 business days.
- For refunds, the amount will be processed to your original method of payment within 14 days from the date the return is received.
Please note:
- After 30 days from delivery, all sales are considered final.
- Customized and personalized items are non-refundable.
- The Chateau Collection can be returned within 15 days from the date of delivery, following the same return steps outlined above.
- The Enchanted Star Collection can be returned within 30 days from delivery. However, only one product from the Enchanted Star Collection can be returned within a 6-month period. Customers may only order one Enchanted Star product at a time. If multiple orders or multiple products are placed in one order, we reserve the right to cancel one order or product. Efforts will be made to contact the customer prior to cancellation. If two orders are placed and fulfilled, one will be eligible for return, and the other will be considered final sale and not eligible for exchange.
We offer free shipping and free returns on all products.
For any further inquiries, please reach out to us via our Contact Us page.